Appointment / Administration Clerk

We are looking for a full-time member of the team (working Monday to Friday 08:30-16:30).
To provide administrative and clerical support for the AHP Therapy Referral Centre community care services, using various systems and software's. To take calls from patients, carers, members of the public and Health/Social Care staff.
To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality., · To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
· To work as part of a team and also individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
· To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
· To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
· To answer telephone enquiries from members of the public and other healthcare
· To work process letters as appropriate in relation to booking.
· To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
· To manage the day-to-day running of clinics ensuring they are used to capacity.

The successful candidate will be able to join the team on a Full-Time basis. They will be responsible for taking calls, booking patient appointments and general administration. They will act as the first point of contact for all patients and care homes to arrange, re-arrange, or cancel appointments by either telephone, email or letter and record accurate information onto the Trusts' Patient Recording Systems as well as print, copy and distribute materials, reports, letters etc., produced by Clinicians.
We therefore require for the candidates to have previous administration experience, telephone/communication skills and to be competent in Microsoft Office., · The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
· Recording accurate, confidential and sensitive patient information.
· Methodical and able to work under pressure

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
+ Supporting your career development and progression
+ Excellent NHS Pension scheme
+ Generous maternity, paternity and adoption leave
+ Options for flexible working
+ Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
+ Extensive Health and Wellbeing support and resources
+ If you work in our community teams, we pay for your time travelling between patients
+ Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
+ Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
+ Salary sacrifice bikes up to £2k
+ Free car parking at all trust sites
+ Free flu vaccinations every year
+ Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications