Appointment Administrator

To provide a quality outpatient appointment service for all patients. The post-holder will be responsible for ensuring that both new referrals and follow up appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.
To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), e-Referrals, Maxims and other systems. This will also include the provision of administration support to the wider Outpatient Booking Services Team., The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career., PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
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+ Identity Checks
+ Professional registration and qualification checks
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https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Due to the high volume of applications we receive we are unable to inform candidates in writing if they have been unsuccessful at the shortlisting stage. Therefore if you have not received a reply within 21 days of the closing date you must assume that, on this occasion your application has been unsuccessful. By logging into your account on the website, this may provide you further information on the status of your application. If you wish to obtain feedback regarding your application, you will need to telephone the manager of the post which will be detailed in the vacancy advert.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
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Should you be unsuccessful at interview, please be aware that your job application and related documents will be retained confidentially for a period of 12 months.
Benefits include optional pension and life assurance. The Trust has a dedicated Childcare Co-ordination Team who can support and advise staff on childcare related issues.
We are committed to ensuring our staff are developed, engaged and supported to work in different ways to support a changing environment in which we operate and deliver services
The Royal Cornwall Hospitals Trust is a non-smoking organisation. Smoking will not be permitted on any of the sites.
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In submitting an application form, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
COVID-19 Vaccinations
Update - NHS employees/applicants of frontline posts at the Royal Cornwall Trust are no longer required to be fully vaccinated against COVID by 1 April 2022. This is pending the public consultation and Parliamentary review announced by the government. We may however request immunisation status but this will not impact working with the Trust
Royal Cornwall Hospital is an Equal Opportunities employer.

We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment.
The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding area to work, working in a call centre environment. The offices are open between 8.30am and 4.30pm.
The Appointment Administrator will be responsible for the management of outpatient referrals. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.
You must be confident, diplomatic and able to work in a busy call centre environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, e-Referrals, Maxims and Microsoft Word.
This role is based in Pydar House, Truro.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.