Appointment Advisor - 19 Hours

The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments & answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service. Based in our Booking & Information centre (BIC) in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break. Home to over 100 colleagues, the BIC deal with over 6000 contacts on a weekly basis via phone and email. The BIC team are non-judgmental and offer first class client care. If you enjoy helping people and you have customer service experience then this could be the perfect role for you! As an advisor you are the first point of contact for BPAS clients which makes this role all the more rewarding. You will work 19 hours per week. 3 shifts a week, a rota that is given 2 weeks in advance. ( More details below). Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home.

• Are confident when dealing with a wide range of queries
• Can problem solve effectively to find solutions for our clients.
• Have excellent communication & listening skills.
• Can remain calm in stressful situations.
• Are non-judgmental & can offer first class client care
• Are computer literate
• Have great attention to detail
• Have strong interpersonal skills
  
  Are you looking for a career where you can make a difference?, British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
  
  We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.
If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS. In return, BPAS has generous benefits for our employees:
• Life assurance cover at 3 times your salary
• 34 days annual leave per year including the bank holidays
• A defined contribution pension scheme.
• Family friendly policies including enhanced maternity leave
You will also have access to our employee benefits programme through BHSF which includes
• Special health & wellbeing services including discounted gym membership, healthcare cash plan, & network benefits, online discounts site.
• Colleague assistance telephone helpline
• Lifestyle offers for you & your family - this includes various salary sacrifice schemes, counselling services & free private GP appointments., Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.