Appointment Centre Clerk

This is an exciting opportunity to join a hard working and dynamic team in the Appointment Centre HRI. The role will support the trust in the delivery of its outpatient services from within the Appointment Centre at Huddersfield Royal Infirmary.

This role is part of the Booking Team within the Appointment Centre.

Working as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The Appointment Services at CHFT have three busy teams responsible for the smooth running of outpatient services. The Phone team who receive phone calls from patients with a variety of enquires in relation to their appointments. The booking team who are responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients. The template team are responsible for the building of clinics throughout the trust ensuring that clinics match the needs of patients and clinicians and continue to meet the demands of each individual service. The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties.

Main duties of the job

Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.

To proactively ensure that all information held on electronic systems is correct and up to date.

Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.

To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.

To transcribe data from multiple sources into the electronic patient record accurately.

To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.

There will be a structured induction and training program to assist in orientation to your role.

Calderdale and Huddersfield NHS Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in both employment and services no individual is discriminated against by reason of their gender, race, disability, age, sexual orientation, religion or religious/philosophical belief or marital status.