Appointment Rota Administrator

This post has been created to support both existing day-to day clinical sessions and the development of future clinical services, including migration to a PCN specific booking platform. The successful applicant will be responsible for organising and coordinating appointment rotas and any associated work such as appointment cancellations.

They will also provide high-level administration support to the PCN Manager, Leadership Team and member practices.

Our PCN employs over 50 members of staff including physiotherapists, social prescribers and pharmacists and the successful candidate will need to act as a liaison between these staff and practices within the PCN.

This individual will be a key point of contact for staff, member practices and will be able to sign post queries to relevant individuals as appropriate. The post holder will provide support in monitoring the progress of activity undertaken by staff and analyse and collate data on appointment usage across the PCN.

This role involves providing effective administration skills across a wide variety of tasks.

Main duties of the job

Effectively manage appointment rotas for PCN staff

Being the main point of contact for PCN staff when calling in sick and then contacting patients to rearrange their appointments

Providing administration support to the PCN Manager and Team Leads

Providing IT support and liaising between the PCN and GPIT

Managing the PCN MS Teams site

Maintaining the PCNs file management system

Collate activity reports from each service to demonstrate the work undertaken for their patients.

Undertake any ad hoc reporting as requested by the PCN Manager or members of the PCN leadership team

Format and distribute the PCN newsletter

Prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.

Develop and maintain electronic systems and/or databases required for the role.

Woodsley and Holt Park Local Care Partnership has a large footprint over north Leeds: all the way from Woodhouse, Little London, Burley, Hyde Park, Headingley and Kirkstall, through to Horsforth, Holt Park, and Cookridge.

Partners include local GPs, community health services, mental health, adult social care, Active Leeds, local councillors, pharmacists, third sector organisations and community groups. GPs involved in our partnership include:

• Fieldhead Surgery


• High Field Surgery


• Ireland Wood & Horsforth Medical Practice


• Abbey Grange Medical Practice


• Burley Park Medical Centre


• Burton Croft Surgery


• Craven Road Medical Centre


• Hyde Park Surgery


• Kirkstall Lane Medical Centre


• Laurel Bank Surgery


• Vesper Road Surgery.