Appointments Administrator

An exciting opportunity has arisen for an Appointments Administrator to join the Central Appointments team at Darlington Memorial Hospital Working 22.5hours per week.

We are looking for an enthusiastic, pro-active person to assist in delivering an efficient, patient focused service within the Central Appointments Department. This role is within a call centre environment taking in excess of 500 calls per day.

You will assist in carrying out all administrative tasks within the Departments main office, including logging referral letters onto the Patient Administrative System, arranging outpatient appointments and managing responsibilities in relation to the ERS system as well as answering telephone calls.

The post is for 22.5 hours per week Monday - Friday with some Hybrid working included., You will be responsible for logging outpatient referrals onto the Patient Administration System, inviting patients to contact the department or telephoning patients to arrange an appointment, ensuring that all appointments are booked in accordance within Trust timescales and manage administrative tasks associated with appointments booked via the ERS system. You will also book review appointments as requested.

The ability to work under pressure is essential both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this.

Excellent customer service skills are essential for this role.

Candidates must be interested in ensuring patient satisfaction, a good telephone manner and be flexible in hours of work. A high level of accuracy and a conscientious approach is essential along with the ability to work effectively within a team.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post