Appointments Clerk / Receptionist - Radiology - Band 2

There are 7 Radiology Departments across United Lincolnshire Hospital's NHS Trust, offering MRI, CT, Ultrasound, Dexa, X-Ray, Fluoroscopy and Interventional services.

We perform over 300k examinations per year providing a 24 hour service for emergency procedures. The departments carry out a wide range of procedures including plain film radiography, barium studies, A/E Trauma, IVU's, theatre, dental and interventional fluoroscopy. The MRI, CT and Ultrasound departments are constantly developing and expanding their service provision.

Main duties of the job

Suitable applicants will undertake duties within the appointments and Reception teams based at Lincoln County Hospital moving to the newly built community diagnostic center in the middle of the city late 2024.

The successful applicant will join the team of Administration clerks in appointing investigations , liaising with patients, clinicians and Radiology clinical staff. Appointments will be scheduled to ensure there are no breaches of waiting times, using the Radiology Information System (RIS), inputting data and informing patients and clinicians of appointment dates and times. Reception duties will including welcoming patients into the department and attending them for their Radiology appointment; in addition to answering any queries.

We welcome applications from caring, flexible, enthusiastic and motivated individuals who wish to assist all aspects of the appointments, general administration and the reception of this busy, varied and friendly Radiology department.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.