Appointments Officer

1. To be responsible for making new and review outpatient appointments ensuring current waiting times and administrative targets are achieved, and "NHS eReferral "policies are adhered to. 2. To ensure that all medical outpatient appointments are made within Trust procedures and guidelines. 3. To provide a high standard of customer service to all users of the service. 4. Answering a high volume of incoming calls via the Appointments Hotline. Making appointments to appropriate clinics in line with the NHS "eReferral" programme, Consultants requests, departmental guidelines and the Trust's Access Policy. 5. To enter referrals on Meditech and log all details accurately within given time-scales.

We are looking for a highly motivated individual to provide comprehensive Outpatient Appointment management service to The Countess of Chester Hospital, as directed by the Team Leaders. Candidate must be flexible to help us achieve a safe, kind and effective service.

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000. The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.