Appointments and Referrals Co-ordinator

We are looking for an Appointment and Referrals Coordinator to support the Cardiac Physiology Team.

The post holder will be working within a team in a fast-paced environment to support the co-ordination of patient appointments within Cardiac Physiology at Mid Yorkshire Teaching NHS Trust. Whilst using multiple IT systems and driving forward the digital agenda the role will encompass booking, pathway management and call handling. This involves close liaison with a wide range of internal and external staff and patients. The post holder will often be the first point of contact for patients into the department.

The post holder will ensure that patients are treated in clinical and chronological order in the appropriate setting, ensuring that appointment slots and clinics are utilised to maximum capacity. The individual will have awareness of when to make clear decisions and when to escalate to their team leader accordingly.

The post holder will support the department to deliver a professional and efficient patient focused appointment booking service in accordance with Trust policies and standards. This requires a high level of customer care often communicating with distressed and anxious patients and relatives in a sensitive and empathetic manner.

Main duties of the job

Work closely with the Team Leader and the Service Lead to identify capacity to meet the demand.

Deal with queries from patients and medical colleagues.

Manage the waiting list to ensure patients are booked in a timely manner.

Liaise with internal departments to manage the inpatient waiting lists.

We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.