Apprentice

+ Raising job cards and ensuring all relevant documentation is attached
+ Daily job checks
+ Welcoming customers in a friendly and professional manner, ensuring a smooth and positive customer journey
+ Keeping customers informed of the status of their vehicle and providing advice when needed
+ Developing and utilising knowledge of relevant regulations and legislation
+ Keeping up to date with the most recent product information
+ Making exact cost estimates and fixed prices, where necessary after prior agreement with technical and Workshop Manager
+ Entering orders, extensions, sketches of paintwork, etc into systems
+ Entering changes to vehicle and customer data into systems
+ Filling in worksheets and test sheets relating to the order
+ Carrying out quality control with respect to vehicles and orders as part of quality assurance
+ Discussing payment with customers and, if necessary, negotiating special prices with Accounts
+ Selling / advising on service contracts and seasonal / other services
+ Site based in eStar Knowsley Van
+ With 1 week block releases to Mercedes-Benz Appprentice Academy in Milton Keynes throughout the duration of the 2 year course - to be confirmed by Mercedes-Benz Training Academy
After successful completion of the apprenticeship you will be able to carry out the role of a qualified Service Advisor.