Apprentice Access Booking Officer

A opportunity has arisen in our Access and Booking Team for an enthusiastic team player to join our call handling and administrative team to support the clinical services. The successful candidate will play an active role in supporting others to achieve the smooth day to day running of a busy office.

Duties undertaken will be processing of referrals onto our Careflow system, booking of appointments/admissions and being part of the telephone service. To reschedule patients as necessary either due to changes in their clinical need or changing demands. Within these services there are specialities that required general admin support and full training will be given for these areas.

You will need to be able to communicate via telephone and email with colleagues and other health care providers always showing respect and kindness. You will need to be meticulous, organised, and able to manage your own workload. Communicating with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Supportive, caring, open and honest both to your patients and other colleagues., The post will be responsible for the day to day co-ordination of various Consultant outpatient appointments, involving allocation of patients to the Consultants clinics based on clinical priority, waiting times as well as general admin duties. You should have excellent keyboard skills. Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting. Good communication and telephone skills and the ability to work independently are also essential.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.

Achievements

o Rated Outstanding by CQC Inspection August 2018

o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme