Apprentice Admin Assistant

We have an apprenticeship opportunity to work in Community and join an innovative service delivering high quality interventions in the community to people with a range of mental health problems? If the answer is yes, and you meet the essential criteria, then please apply for this post. We are looking for a positive-minded, trustworthy, hardworking, and enthusiastic Apprentice Administration Assistant with a flexible approach to provide administrative support to the clinical team, ensuring a first-class service is delivered to our service users., The duration of the apprenticeship is 18 months subject to regular reviews to demonstrate progress and following successful completion will move into a substantive position. Apprentices will commence on Annex 21 of the salary stated and to support development in the role the postholder is required to complete a L2 Customer Service Practitioner Standard over the period of the apprenticeship. Maths and English is required at GCSE minimum grade C/4 or Level 2

Working hours of the post:32 hours per week.

Monday 9am 4:30pm or 8:30am 4pm, Tuesday to Friday 9am 3:45pm or 8:30am 3:15pm (Working hours are however negotiable)

Working Base: Cleadon Park Primary Care Centre, Acacia Grove, South Shields NE34 8PS

Please note the post holder will be required to travel to other sites to cover shortfalls within the division should the need occur

Main duties of the job

The service receives referrals from a range of sources including external agencies such as GPs, internal colleagues within the trust, and self-referrals from clients wishing to access the service. Key Tasks within role:

To provide clerical and administrative support to the provision, primarily group facilitators provide an efficient and effective service.

To support group facilitators schedule on-site and digital sessions.

To be the first point of contact to the service at reception and over the telephone.

Booking of appointments, cancelling of appointments.

Diary Management

Care pathway management for service users

Input and maintain information in the electronic clinical systems.

Produce letters, forms and reports for the team, using Microsoft office packages.

Carry out photocopying, scanning and uploading of documents onto a client database.

Process incoming and outgoing mail.

Maintain accurate filing systems.

Assist in the maintenance of stationery stock.

The post holder should be organised, empathetic, and adaptable to change.

The post holder may occasionally be exposed to upsetting and distressing calls, therefore an element of resilience is needed, however full training is provided internally.

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.