Apprentice Administration Assistant (Apprenticeship)

Answering calls for the service department. Logging, recording, and managing calls outs including those that require access booking. Monitoring and managing jobs on the internal systems to ensure they are issued to engineers or subcontractors. Despatching customer calls to engineers and contractors. Booking access with customers for engineer visits. Raising purchase orders to contractors for call outs or suppliers for equipment. Managing the engineers' diaries and daily route planning. Receive engineer requests for training, tools, etc., and pass them on to the relevant supervisor. Managing and booking PPM's (planned preventative maintenance). Creating and issuing of O&M documentation. Reporting on logged jobs, and engineer visits attended. Run, populate & manage reports for the maintenance division within AIS. Attend office or onsite meetings if required. Assisting with engineer/operatives timesheets. Typing and recording of invoices/payment applications. General administration duties that may also be required, i.e., scanning/filing or any reasonable request by manage mentor directors.Areas of responsibility/accountability: Liaise with other departments within the business to help ensure the smooth and efficient passage of high-quality information and data. To help maintain (and improve) all of the company's procedures in accordance with the Health & Safety, Quality Management and Operational Systems. Meet company KPI's. Training Your training plan Business Administrator Level 3 programme End Point Assessment Work based TrainingMore training information Monthly assessor sessions throughout entire apprenticeship End Point Assessment preperation Assignments/Workbooks Guided Self-Study Quarterly progress Reviews Directed Learning & Observations Professional Discussions Training, Coaching & Feedback Sessions

GCSE Mathematics & English (Grade 9-4 (A

• -C)) essential, Communication skills
IT skills Organisation skills Team working