Apprentice Administration Support Officer

Want a career working in the NHS? Surgical and Associated Specialties Board are looking for talented individuals who wish to pursue a career via an apprenticeship in administration. Once you join us, we can offer support to develop careers via the apprenticeship route. Offering robust training to completing apprenticeship programmes and gaining new qualifications. Within the Board we can also map development progression tailored to suit your potential. This will assist in your journey to a further careers at Newcastle Hospitals, by offering a clear pathway of progression. We are looking for conscientious individuals with an enthusiastic outlook. The successful candidate must demonstrate good organisation skills and have skills to be a team player. You will need to be able to demonstrate a clear understanding of patient confidentiality, whilst be well motivated and reliable. + Interview Date Friday 10 January 2025 + 37 Hours 30 Minutes/Week + You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE, The successful candidate will work as part of a team to provide a comprehensive and efficient administration and clerical service to the vascular department. This will include, coordinating the varicose vein booking process and providing clerical support to the administration team. We are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Apprentice Administration Support Officer. The role will involve the planning and scheduling of patients who require surgery within the vascular specialty. You will assist in populating theatre lists at the Freeman Hospital and ensuring that the theatre sessions are effectively used. The role has lots of variety and ad-hoc demands, and the post holder must be able to prioritise their workload effectively in a busy department.Working for our organisation Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust, The role provides direct working alongside the administration team to support general administration duties including, communication between the patients and the clinical teams, co-ordinating telephone enquiries from patients, booking appointments, updating patient electronic records when required amongst other general office duties. You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will present learn and develop skills using Microsoft Office and NHS systems. We actively encourage candidates to contact the department before or after submitting their application to ask questions or to arrange a visit to support any queries you may have. + Throughout the apprenticeship the post holder will gain experience working in the Team within Vascular service. + The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust. + The successful candidate will complete the Business Administration within 18 months. + Working within a team of staff supporting the provision of an efficient service to Senior Staff and other staff within their team. + Audio typing of letters and documents as appropriate. + Deal with telephone enquires promptly. + Communicate with patients / carers / visitors / staff as appropriate. + Cover admin posts Trust wide as required. "You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role".

+ Have the right to work and remain in the UK. + Have lived in the UK for at least 3 years. + Provide original evidence of required English and maths qualifications. Further information: + You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject. + You must not be engaged in any other funded training or education programme. + We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.