Apprentice Aftersales Advisor - Suzuki- Ashton Under Lyne (Apprenticeship)
GetMyFirstJob Ltd
Apprentice Aftersales Advisor - Suzuki- Ashton Under Lyne (Apprenticeship)
£13312
GetMyFirstJob Ltd, Ashton-under-Lyne, Tameside
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 17 Sep | Get your application in today.
Closing date: Closing date not specified
job Ref: d93b6dd1336647679dd30545d20f12ff
Full Job Description
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
- -C or Functional Skills Level 2 in maths and English or equivalent.
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.
Training
Level 3 Customer Service Specialist Standard - 15-18 months
Remote deliver of online webinars and in dealer working
GCSEs grades 9-4/A
If you do not have the required grades your application will not be considered
Skills required
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.