Apprentice Appointment Administrator (Band 2)

To assist the Outpatient Appointment Administrators with the running of the Booking Offices, to liaise with appropriate staff to ensure that all appointment bookings are managed appropriately and utilized in accordance with the Trusts Management Guidelines and Policies.
To ensure patient case notes are available for the patient's appointment, as per Trust guidelines., To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices.
+ Adhering to Trust and departmental standards.
+ Inputting computer transactions to ensure correct details are recorded.
+ Update the patient system1 record.
+ Assisting patients with general enquires
+ Being aware of the National Cancer Targets (2 week Wait)
+ Being aware of the National Waiting Time Targets
To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner.
Ensure the electronic patient case notes tracking system is always updated., Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.
To ensure all letters to patients/GPs are dispatched correctly and promptly.
To ensure patient correspondence includes all appropriate information leaflets if required.
Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.
Ensure appointment booking lists are marked clearly to the relevant areas.
Data input as required into the Patients System1 record.
Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary
Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £41.90, Standard £21.90 or Basic £21.90) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.
We encourage applicants to receive the Covid-19 vaccination but this will not be a condition of deployment with the organisation. We will be asking applicants to share their vaccination status as part of our normal pre employment screening but this will not affect their employment status with the Trust.

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people's age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you'll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future - a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust., Working for our organisation
We are delighted to offer a wide range of benefits to employees including:
+ Cycle to Work
+ Travel Scheme
+ Childcare Vouchers with Salary Sacrifice
+ Onsite Nursery
+ Buying and Selling Annual Leave
+ Car Leasing
+ Employee Assistance Programme
+ Employee Health and Wellbeing
+ Extensive Reward Scheme
+ Counselling Service
+ Financial packages including Vivup and Wagestream
+ Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
+ Committed to Quality of Care
+ Compassion
+ Working together for patients
+ Improving Lives
+ Everyone Counts
+ Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.