Apprentice Clinic Clerk

We have a Clinic Clerk vacancy available within the CardioRespiratory Diagnostics Department. Working Hours will be 37.5 Monday - Friday., + Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
+ Complete all required documentation and computer records.
+ Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
+ Receive and acknowledge incoming referral letters as appropriate.
+ Refer letters to Consultant/clinician for further advice as required.
+ Book and advise patients of appointments using the Trust's booking protocols.
+ Ensure clinics are booked to full capacity as per the agreed schedule.
+ Make suggestions as to any modification to ensure smooth running of clinic based on demand.
+ Ensure that all outpatient targets are met, in relation to appointments.
+ Registering urgent patients if have appropriate system access, Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer.
Staff entering employment with the Trust via an apprenticeship pathway will be paid on the Trust's local apprenticeship pay scale for the duration of their training programme. For the first 12 months of employment the staff member will be paid 75% of the payband minimum. From the start of month 13 until the end of their apprenticeship programme, the staff member will be paid 95% of the payband minimum or the national living wage (whichever amount is the higher amount).
Existing staff moving into an equal or higher banded apprenticeship role cannot be financially disadvantaged in doing so they will remain on their current pay scale or move onto the apprenticeship pay scale (whichever is the higher amount).
Existing staff moving into a lower banded apprenticeship role will move onto apprenticeship pay scale until the completion of the programme.
For further information on the apprenticeship programme please speak to a member of the
Vocational Development Team on
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).
The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.
Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.
If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £18+£6.50 or Enhanced Disclosure £38+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation). This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.
The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.
The Department of Health and Social Care has released a new publication to support overseas candidates looking to work in health and care in the UK.
The new guidance provides information on the recruitment process that candidates should expect when applying for work in the UK. Please follow the below link:
New guidance for overseas applicants | NHS Employers
The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Childrens Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.

UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship., This is an exciting opportunity for a self motivated and enthusiastic person to take on a challenging and sometimes pressurised role. The successful candidate will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.