Apprentice - Customer Service

As a Customer Service Apprentice, you will join our team who manage the on-site accommodation and welfare of our students in residence at Don Gratton House. Working alongside a friendly and supportive team including a Deputy Accommodation Manager, Assistant Accommodation Managers plus our housekeeping teams you will have the opportunity to shadow every operation on site.

The role of Apprentice - Customer Service will include:

• Working on reception and answering/diverting calls in a professional manner


• Providing key customer service and administration support including dealing with customer queries by email, face to face and telephone


• Managing incoming and outgoing post


• General administration duties


• Organising, filing, processing, and managing correspondence
  
  A minimum of 2 GCSEs at grade C or above (grades 4 - 9) or equivalent in Maths and English


• Good working knowledge of Microsoft Office applications (Word, Excel and Outlook)


• Ideally you will have some experience within customer service (face to face, telephone and/or written communication)


• Approachable, with great interpersonal and relationship building skills


• You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative to solve problems


• You will be a flexible and adaptable team player used to working in a fast based, changing environment
  
  'For an insight into what it's like to work for us, take a look at #LifeatSanctuary on Twitter'


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) (pro rata)


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work scheme


• Voluntary health plans


• Employee discounts


• Wellbeing support and tools


• Employee recognition schemes