Apprentice head of department

As a Hospitality Supervisor Apprentice, you will provide vital support to the management team, gaining a thorough understanding of how to deliver top-class customer service and motivate a team, whilst also learning about the hospitality business.

The apprenticeship programme takes a minimum of 18 months, during which time you will earn whilst you learn. You will work alongside the hotel teams, with HIT Training looking after the academic side of your qualification. Please note there are no days at college for this apprenticeship.

During your apprenticeship with Brend Hotels, you will get hands-on experience within the hospitality industry as well as gain a nationally recognised qualification which you can take anywhere - There may even be an opportunity to stay with us and see where your next steps take you. You will also receive competitive pay above the Government apprenticeship standard, staff discounts at Brend Hotels, free meals on duty and paid holidays. This is a great opportunity to work for a successful local company in Exeter where there are numerous opportunities for progression.

What students will do as a hospitality supervisor apprentice:
As an apprentice at The Devon Hotel, you will develop the highest standard of hospitality skills while working as part of the Brend Hotels team to ensure an amazing guest experience. The role is very varied and, although apprentices tend to specialise in an area, you will have to be adaptable and ready to support colleagues across the business, for example during busy periods. Specifically, you will be responsible for performing the following tasks to the highest standards:

Develop fantastic 'hospitality' skills across a variety of standards
Choose a hospitality specialism such as food and beverage, barista, wine service, reception or housekeeping
Gain an industry-recognised qualification to a national standard
Work as part of a team and develop interpersonal skills
Supervise team members
Host and contribute confidently to meetings
Help train and mentor new starters
Manage team dynamics
What are we looking for?
To successfully fill this role as an apprentice at The Devon Hotel, you should maintain the attitude,
behaviours, skills, and values that follow

Positive attitude and willingness to learn
Good communication skills
A neat and tidy appearance (hair and fingernails) and adherence to uniform
requirements.
Flexibility to respond to a range of different work situations
Ability to work on your own and as part of a team
Ability to work well under pressure
Ability to motivate a team, There are plenty of perks when it comes to joining the Brend Hotels team, including competitive rates of pay, paid holidays, and a share of staff tips. You'll also receive discounts when dining at any Brend Hotels establishment as well as up to 50% off accommodation rates. Brend Hotels are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company. As an apprentice, you will also gain valuable experience within the industry alongside a level 3 qualification in hospitality.

Brend Hotels is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!