Apprentice Higher Clerical Officer

We have an exciting opportunity within Posture and Mobility Services for a full time, Apprentice Higher Clerical Officer to join our dedicated admin team based at Callaghan House.

You will be supporting a team of professionals, clients and manager in enabling the provision of equipment for HMR and Bury residents.

If you are enthusiastic and motivated we would like to hear from you.

You will provide admin support for PMC including secretarial and reception duties within the department. You will register and maintain patients' clinical records on the Patient Records System and other IT systems and fulfil a central, co-ordinating function on behalf of the PMC Service. You will also work to agreed policies, protocols, guidelines and standards. Your performance will be monitored at agreed intervals.

Main duties of the job

The main roles will be to:

Efficiently operate the photocopier/scanning machine, answer machine and e-mails;

Undertake secretarial duties in the provision of clinicalcorrespondence and reports, including typing and preparation of reports using Microsoft Office and other IT software systems;

Record outcomes on patient management systems e.g. attended, discharged, DNAs etc;

Arrange suitable clinical appointments in accordance with patients' choice and send out confirmation letters to patients;

Respond pro-actively to patients' telephone queries regarding appointments in a busy and demanding office environment;

Ensure all patients' details are recorded and maintained accurately on the PMC Patient Management System;

Complete reception duties;

Input and complete basic triaging for referrals;

Provide cover for colleagues on annual leave or sick leave ensuring the provision of a flexible, effective and efficient service is maintained;

Co-ordinate the booking of interpreter services where required;

Liaise with the service approved repairer and raise collections and repairs as required.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.