Apprentice Membership Services Administrator - Hatfield (head office)

Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve? We have a fantastic opportunity to join Membership Services team as Business administrator apprentice on a fixed term contract. As a Membership services administrator, you will learn about the Membership process and policies, how to deal with queries and deliver a high-quality experience for our clubs and teams. You will be maintaining the integrity and accuracy of our membership database and supporting our members and Club teams with membership administration queries. It is an incredibly varied role which ranges from member communication mailshots and refunds to migration, reconciliation, and Direct Debit runs. You will study toward The Business admin level 3 Apprenticeship alongside your role and learning all about Planning and Organising, Team Building and Personal Skills, Organisation and Business, This role will be for 35 hours per week - Shifts Mon-Fri and is Office based full time in our Club Support office based in Hatfield. So whether you are looking to kick start your career with us for the first time or looking for a change in career path; we would love to hear from you. You bring the passion. We bring the purpose. We're more than a Club. We're a community. Be a part of it.

• A genuine passion to serve when engaging with members and team members
• Some customer service experience, preferably in a fast-paced environment
• Intermediate Skills in Microsoft Office & Excel
• Strong attention to detail
• Team player
• Self-motivated and organised
• Passion to learn
  
  Fundamentals, Process Management, Project Management and understanding key Stakeholder Requirements and External Factors. So, what are the benefits of working for David Lloyd Clubs? As part of the Membership team in addition to gaining a nationally recognised qualification on completion of apprenticeship, you will enjoy a great range of benefits that you'll be hard pressed to find anywhere else in the industry:
• Free Club Membership for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• Flexible Shift Patterns / Majority of shifts are straight not split!
• Learning and Development Opportunities.
• Wagestream App allowing you to be paid on demand
• Benefits Suite
And what qualifications, skills and experience do I need? As an apprentice you will receive full on the job training for all key elements of the role. Desired, skills and experience include: Eligibility to complete the apprenticeship programme