Apprentice Pharmacy Support Worker

Core Apprentice Responsibilities:The following responsibilities are generic to all apprentices within the North Middlesex University Hospital NHS Trust.Develop and provide a professional level of customer service for the department.Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required.Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.Portraying a professional image, maintaining confidentiality at all times.To continuously contribute to the progression and development of the chosen department through the provision of a high quality service.The post holder will be expected to complete all mandatory training provided.Duties and Responsibilities: STORES1. To support the ordering process for obtaining medicines from wholesalers and suppliers.2. To
receive Pharmacy stock (medical and non-medical) against the orders placed for all Pharmacy locations.3. To transport stock, including stock requiring quality control checks, to the correct pharmacy locations safely and securely4. To unpack all deliveries and match the items carefully against the order sheet, following procedures.5. To follow the procedures for checking, storing and handling each medicine received.6. To accurately input data in to the Pharmacy computer system for all deliveries received and for audit records.7. To attach appropriate additional labels to received stock as per procedures8. To file order sheets / paperwork as per procedures9. To pass delivery notes, credit notes and invoices for payment to the appropriate person10. To assist in putting away Pharmacy stock in the correct shelf location.11. To follow the procedures for any discrepancies found in the deliveries i.e. wrong items, missing goods etc.12. To ensure that all incorrectly delivered goods are packed
safely and returned as per procedures.13. To assist in following up delayed orders when requested14. To use the Electric and manual pallet truck (following training) to unload and stack I.V. fluids15. To assist in invoice matching duties as required DISTRIBUTION1. To assist in the assembly of stock to wards and departments.2. To mark and assemble I.V. fluids for delivery to wards and departments.3. To accurately compute stock orders for wards and departments.4. To assist in ensuring work is prioritised effectively within the department.5. To assist with the top-up service as directed by the Technician Team manager (after appropriate training.)6. To complete other tasks within distribution as directed by the Rotational TechnicianDISPENSARY1. To assist in the dispensing of in-patient/out patient prescriptions under the supervision of a pharmacist/accredited checking technician (after appropriate training), including ward based dispensing.2. To assist in the preparation of
porter bags/boxes and audit records for delivery of medicines to wards and departments3. To complete other tasks within the dispensary as directed by the Technician Team manager4. To assist in reception duties including taking in prescriptions, collection of fees and entry of prescription details onto computer system (tracker) as per procedures.STOCK CONTROL RESPONSIBILITIES1. To be aware of and put into practice the principles of good stock control at all times, including correctly storing stock, stock rotation and routine checking of expiry dates2. To participate in stock management, including stock counts & maintaining cold chain storage for medicines during receipt, dispensing, checking and delivery processes3. To assist with the return to stock and /or disposal of returned items following departmental procedures. ALL AREAS1. To respond to general enquiries or direct the enquiry to the appropriate person.2. To provide a high standard of customer service3.
To assist in quality control checks as directed by the QC manager.4. To assist with tracking activities and maintaining appropriate audit trails5. To assist in maintaining departmental security at all times.6. Maintain high standards of cleanliness and tidiness in working areas at all times.7. Observe safe working practices to avoid placing themselves, other staff, patients or visitors at risk by their actions.8. To communicate and liaise with other pharmacy staff.9. To participate in any training deemed appropriate by the Technician Team manager and to complete all compulsory training within a specified time period10. To participate in a system of performance appraisal.11. To deal with all trust staff, patients and their relatives in a respectful, polite and courteous manner at all times.12. To participate in the Pharmacy Late Duty service, Weekend service, and Bank Holiday service on a rota basis13. To undertake any other relevant duties, as may be