Apprentice - Support and Performance

To provide support to the Support and Performance team in the provision of services including Land Charges, Building Control and Planning.
- To process (including scanning, saving and indexing) applications within statutory time limits. (Training will be available).
- To maintain and monitor information retained on a variety of software systems.
- To undertake in the production and circulation of letters, emails and other documentation.
- To respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion.
- Help manage the team's filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer based systems, including inputting and extracting information via a personal computer.
- Respond to straight forward requests, including researching records and other information sources, as necessary by accessing information from software and/or by liaising with officers.
- Retrieve visitors, ensuring they are appropriately dealt with and help with the booking of rooms for meetings.
- To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly.
- Validate applications and carry out local land charges searches
- Any other duties required with the general level of responsibility of this post.

Please note the apprenticeship being offered is a Level 3 Business Administration Apprenticeship. For apprenticeships at level 3 and above, you must achieve Functional Skills level 2 in Maths and English (GCSE grades 4 to 9) if they are not already held. All learning will be done online with online lectures and independent learning., You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.
The service operates from 8:00am to 17:00pm Monday to Friday.
A Disclosure and Barring Service Check (DBS) is not required for this post.