Arabic Speaking Patient Coordinator - Cross Site

To provide a high quality, Arabic interpreting service for patients and their families from the Middle East. This will include complex medical interpreting. In addition the interpreter will provide administrative assistance, ensuring all necessary documentation is appropriately completed. To work together with the International Liaison Manager, and the extended Private Patient team to ensure continuous improvement of the processes and procedures for the flow of Middle Eastern patients. To participate in the rota system for Royal Brompton, Harefield and Wimpole Street facilities, including on call out of hours., To provide a Gold Standard customer service to private patients and their relatives/friends. Ensuring a high quality information service is provided, for the patient and their third party if required pre-admission, for the duration of the patient's stay and on discharge. Ability to work flexibly covering shifts 8am - 9pm on a rota basis including weekend working. To provide a full Arabic interpreting Service for any private patients requiring this facility, you will therefore be required to carry an on call mobile on a rota basis to cover 24/7 as and when required. To provide a welcoming front of house reception to the Private Department, offering an informative, efficient, polite and professional service. Responding to all bleeps, emails and telephone enquiries in a polite and timely manner. You will be required to liaise with International organisations and Embassies on the status of booked, current and planned patients. This involves liaising with consultants, secretaries and other departments with regard to appointments for International patients. You will develop good working relationships with these and other colleagues, providing an exemplary service at all times. You will be responsible for registering new patients and checking the demographic details of follow up patients using both the Lorenzo system and Compucare .About us All staff will commit to:

• Act with honesty and integrity at all times
• Demonstrate respect for others and value diversity
• Focus on the patient and internal and external customer at all times
• Make an active contribution to developing the service
• Learn from and share experience and knowledge
• Keep others informed of issues of importance and relevance
• Consciously review mistakes and successes to improve performance
• Act as ambassadors for their directorate and the Trust
• Be aware of the impact of their own behaviour on others
• Be discreet and aware of issues requiring confidentiality
Salaries within the NHS are based on a step system, if you have no experience within the NHS previously, you will be placed on the starter salary rather than the maximum.