Area Delivery Manager

We are now looking to recruit an Area Delivery Manager to effectively and efficiently oversee delivery of operations across the contract based at Sennybridge and Caerwent/Pwllholm. This is a high profile role which will be at the forefront of customer service and service delivery and as such requires excellent communication skills and the ability to work collaboratively. As the Area Delivery Manager you will be a natural and convincing leader who will need to be commercially astute as well as having a thorough understanding of the operational aspects of the role. The role requires someone with hard and soft facilities management experience overseeing complex, multi-site operations in a high pressure environment. As Area Delivery Manager you will collaborate with and directly support a team of DIO client staff who are 'Head of Establishment' and who have overall responsibility for the safety of military and public personnel who use and train on the Estate. You will have six direct reports and have management responsibility for a team of 45 staff.,

• To be the leader and manager of an area operations team. To inspire people and to foster a culture of continuous improvement, positive physical & mental health, safety and wellbeing.
• To build and develop exceptional customer relationships. Implement Collaborative Leadership across the defined area using modern Collaborative techniques.
• To be accountable and to ensure all contractual statutory, mandatory and reactive maintenance requirements are met within KPI limits.
• To be a stakeholder in the delivery of construction projects. Your team will be responsible for managing and maintaining these (e.g. refurbishments/upgrades of ranges and facilities, to new training facilities or conservation projects).
• To lead and be accountable for all deliverables within the defined area, to ensure compliance with the contract service modules e.g. managing change projects, responsible for budgeting and profit and loss, ensuring the delivery of added value services, implementation of the Operating Plan, stakeholder management, providing advice and guidance and conducting audits.
• To ensure compliance with the contractual requirements across a defined geographic area
• Deputise for the Regional Operations Manager or any other regional management post as required.
• To complete all relevant documentation utilising both IT and paper based systems.
• To be a responsible member of the regional management team supporting other team members as required carrying out activities including, but not limited to, investigations, auditing, training, creating reports and analysing management information.
The Ideal Candidate What you can do: Manage operational performance in accordance with service level agreements Manage relationships with customers to achieve high levels of customer satisfaction Attend monthly meetings with the regional team Manage the service delivery to ensure that KPI's are met Manage a team of direct reports

A compelling and effective Leader who can take responsibility, manage with intent and coach, inspire and motivate a team. Educated to a Degree level in Facilities Management or demonstrate such a level of equivalent qualifications and experience Professional membership of relevant professional association e.g. IWFM is desirable Knowledge of the management and provision of Hard and Soft FM Services for a multi-site operation Experience of developing and executing service delivery plans, policies and procedures Excellent planning and organisation skills Excellent customer service skills Ability to manage priorities in a rapidly changing environment

Landmarc is a joint venture of Mitie, the UK's leading facilities management and professional services company and Amentum, a leading provider of global mission services., Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets., By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others: Pension Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee's salary. Holiday Employees are entitled to 25 days' pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas. Annual leave allowance will increase in recognition of your continued service. Holiday purchase - purchase up to 10 more days' holiday to use throughout the year. Other benefits Edenred - employee savings scheme Annual salary review, in consultation with the recognised Trade Unions Life assurance insured for three times your annual salary, to help the loved ones Reimbursement of professional fees and on-going training