Area Service Manager- South East

We are seeking an enthusiastic and customer-focused Area Service Manager to develop customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.,

• Conduct regular customer service reviews based on customer segments.


• Continuously improve customer touchpoints.


• Build and maintain relationships with both new and existing customers.


• Provide training and support to customers on our products and services.


• Ensure efficient service delivery within the defined area, meeting performance standards.


• Use Area Coordinators and self-employed milk recorders and samplers to provide services.


• Work towards various KPIs to ensure high data quality Promote NMR and assist at local and national events, such as shows and farm walks.


• Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.
  
  Effective relationship and management skills


• A keen interest in agriculture and/or farming (desirable)


• Ability to manage own time effectively, and able to work flexible hours is necessary.


• Effective verbal and written communication skills


• Previous account management experience (desirable)


• Fully PC literate


• Milk recording and sampling experience (desirable)


Additional Information:

• Home-based role with flexible weekly hours to accommodate early morning starts, late evenings, and customer milking patterns.


• The role requires significant driving; candidates will be located within the area and have a UK Full Valid Driving Licence