Area Support Analyst [Payments]

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance and helpdesk support
What will you be doing?
The Payments Team make payments to suppliers, employees and local authorities as well as our neighbours who live alongside the railway (for example landowners) or passengers who use our managed stations.
More about the role:
As an Area Support Analyst, you will play a key role in ensuring payments are made in line with statutory, regulatory, contractual and policy requirements. You’ll be responsible for driving shared service activities, enhancing, identifying and eliminating defects in processes, control adherence and maintaining functional best practices while working in an efficient, customer focused environment, helping us deliver excellence and contribute to the future of Network Rail!
We’re looking for a dedicated individual to join our team at Network Rail in a fast-paced environment where precision and attention to detail are essential. The role involves managing multiple tasks simultaneously and requires a sharp focus on accuracy. With £12bn transmitted annually, the stakes are high, so we need someone who takes pride in getting it right every time. The position demands a strong ability to juggle responsibilities and deliver consistently under pressure.
., • Supporting the various payment activities of the team in a target driven environment in order to meet defined KPIs and SLAs
• Acting as the team’s subject matter expert in relation to payment escalations or finding solutions to process non-standard or complex payment requests and queries
• Supervising and authorising the work of the team by checking transactions which have been processed in multiple payment systems
• Ensuring Network Rail policies and procedures are being followed to mitigate fraud and maintain good financial control
• Working collaboratively with internal teams to ensure compliance to HMRC / tax regulations and helping to share knowledge and understanding
• Acting as a second line support contact for query management, aiding the helpdesks in answering more complex queries
• Building knowledge and understanding within the team of the processes undertaken and ensuring each one is documented then kept updated in line with current practice
• Challenging current processes to help reduce waste and supporting root cause analysis to help reduce errors to drive continuous improvement

Are you someone with excellent attention to detail and accuracy?
Do you enjoy problem-solving and finding solutions to help your customers?
Do you have experience of working in a payment or controls environment, adhering to strict policies and procedures?
Do you thrive when working in a fast-paced environment managing several important tasks at once?
If so – we have the perfect job for you! We are looking for someone who can help oversee and support the work of a team who process payments, follow strict policies and procedures and can spot those finer details others may miss all within a fast-moving financial environment., • Demonstrable experience of managing improvement projects and processing high volume activity
• Exceptional customer focus/engagement/stakeholder management skills
• Proven influencing, networking and stakeholder management skills at senior management level.
• Experience managing, leading and motivating large multi-disciplined teams
• Proven analytical skills
• Experience of delivering continuous improvement programmes
• Demonstrable experience in leading service, process and system improvements.
• Experience working at a similar level within a multi-faceted organisation
• Excellent communication skills
Ideally but essential you will have:
• Full or Part membership of the relevant professional body
• Occupational knowledge of subject areas particularly the Construction Industry Tax scheme
• Educated to degree level or equivalent
• ORACLE eBusiness Suite or Horizon experience