Area Support Analyst [Service Excellence]

Deliver Tailored Payroll Training: Identify individual learning styles and adapt training plans to suit learner needs, ensuring effective knowledge transfer

• Payroll experience would be highly valuable
Design and Implement Training Programmes: Develop and conduct comprehensive training sessions that build technical skills and confidence. Monitor and Assess Progress: Track trainee development through quizzes, live query resolution, and quality assurance, providing actionable feedback. -Collaborate on Updates: Work closely with 2nd line teams and stakeholders to ensure training materials remain current and accurately reflect process changes. Enhance the Learning Journey: Collect weekly trainee feedback and use it to refine and improve the learning experience. Foster a Supportive Environment: Create a safe space for learners to ask questions, share ideas, and deepen their understanding. Provide Individual Coaching: Conduct 1-1 coaching sessions to support personal development and knowledge growth. Support Live Operations: Assist the executive services team in resolving live queries and managing escalations to ensure smooth operations.

· Demonstrable experience of managing improvement projects and processing high volume activity · Exceptional customer focus/engagement/stakeholder management skills · Proven influencing, networking and stakeholder management skills at senior management level. · Experience managing, leading and motivating large multi-disciplined teams · Proven analytical skills · Experience of delivering continuous improvement programmes · Demonstrable experience in leading service, process and system improvements. · Experience working at a similar level within a multi-faceted organisation · Excellent communication skills Nice to have · Full or Part membership of the relevant professional body · Occupational knowledge of subject areas · Educated to degree level or equivalent · Experience of managing improvement projects and processing high volume activity · ORACLE eBusiness Suite experience, If you’re a dedicated professional with a passion for training, service excellence, and operational support, we want to hear from you!

Generous annual leave (28 days plus statutory days), with the option to buy/sell days. Defined benefit pension scheme. 75% subsidy on rail and underground season tickets. Up to 75% off leisure travel. ️ Interest-free travel loan for train and car park season tickets. Discounts at stations with your Network Rail pass. Flexible/hybrid working arrangements. ️ Volunteer leave to make a positive impact. Healthcare Scheme, GymPass discounts, Cycle to work plus more. We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments Plus, more….