Area Support Manager

Arcus FM are recruiting for an experienced Area Support Manager to join our ever growing business! The succesful candidate will be based in or around the Midlands or the South of England. The successful candidate will be required to support the Head of Specialist Services with the day to day running of a region, ensuring that we offer a great customer support facility that is understanding and responsive to customer needs, resulting in excellent levels of service delivery.

• Seasoned manager with experience in client facing, fast moving environments
• Evidence of building strong customer relationships and delivering exceptional customer service levels in a 24/7 business
• Experience of prioritising and delegating a complex and demanding workload in a fast moving environment
• Experience of managing and achieving stretching budgets and financial targets
• Ability to drive targets, KPI's and objectives
• Well-developed problem solving skills
• Ability to apply commercial thinking to all aspects of the role
• Ability to take ownership and see things through to completion
• Ability to develop positive and collaborative relationships with all key stakeholders
• Excellent communication skills both verbal and written
• Presentation Skills
• Genuine interest and ability in the development of self and others
• Experience of effectively implementing people management systems and processes
• Advanced IT skills, particularly Microsoft Office suite
• Previous experience of project and or contract management
• A technical background is desirable but not essential
The role is to support a large multi-skilled team and any candidates should have the a track record to evidence this. The candidate would be expected to be familiar and work across drainage, gas & biomass, PV, AC and shutters, gates & auto doors. The position also has a large proportion of administrative tasks, meaning there is a requirement to be office / home based as required. You will possess strong commercial awareness with strong account / relationship management ability, along with a good knowledge of specialist services. The role will require open and honest relationships and will require you to have difficult conversations with your designated stakeholders, being able to challenge and influence where required whether it's around budget costs or technician contractor performance. You will also be able to have open and honest conversations and build strong working relationships key stakeholders, to enable you to deliver the results required whilst managing expectations. Our ideal candidate will be from a fast-paced Facilities Management background, whether that's within a supermarket or high street business. You will have held a management position earlier in your career and understand the technical requirements of the businesses you support (Specialist Services). You will also be IT literate and be able to work well with all Microsoft packages, web-platforms etc. This role would suit someone who is confident, resilient, tenacious, highly organised with an ability to deal with conflict management., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Full UK driving licence
• As our clients predominantly operate on a 24/7 basis, there is a requirement to be flexible with your working hours to protect customer service levels and provide continuity of service
• Requirement to provide periodic duty on call at business offices on a flexible rota basis
When you join us you will receive:
• Salary: Up to £58,000 per annum (depending on experience)
• Car allowance: £5,549
• Salary Sacrifice Electronic Vehicle Scheme
• 10% bonus, subject to achievement of targets
• Private Medical (Individual)
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.