Army – Information Technology Helpdesk Manager

Are you looking for a hands-on IT role within the Ministry of Defence at a newly built college campus in Hampshire? Then this could be the role for you! You would be working alongside all aspects of the British Armed Forces to support training for service personnel in Supply, Distribution, Driving, Catering, Policing & Security and Personnel Administration.
The college is made up of 3 schools; Defence School of Logistics and Administration predominantly based at Worthy Down; Defence School of Policing and Security in Southwick Park; and Defence School of Transport at Leconfield. The college headquarters is also based at Worthy Down – a newly built campus in Hampshire.
This role sits within the Defence School of Logistics and Administration Communications Information Systems support team at Worthy Down, which provides a variety of critical Information Systems functions and outputs in support of all workforce staff on site.
This is an exciting opportunity to become part of an inclusive team working with Military and Civil Service colleagues who deliver face to face and virtual training for the college. The work is varied and requires the ability to respond quickly to situations as they arise. The position is advertised at 37 hours per week on a Monday – Friday basis to provide first line support to classroom and real working environment training on a variety of information technology and software applications, The main responsibilities of the role include:
· Identify, plan and schedule the upgrade, testing and deployment of new applications and network changes where required.
· Ensure all on-site training networks and infrastructure remains’ technologically current, secure, well managed and documented. Including ensuring accreditation, change control, business continuity and security requirements are met.
· Coordinate and act as the primary point of contact for the training systems, working closely with users, contracted service providers and other Ministry of Defence organisations where needed.
· Provide expert support to the Senior Management Board and for any information technology projects, including recommendations for the adoption of new technologies.
· Deal with information technology finance plans and finance applications for the school as required. · Undertake the duties of the IT Security Officer (ITSO) for the college.
· Line management of the support team, currently 3 EO posts. · Support and visit the detached school locations where required., We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Delivering at Pace
+ Seeing the Big Picture
+ Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
+ Changing and Improving
+ Delivering at Pace, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Candidates will be asked to submit a CV and demonstrate CS behaviours at application against which they will be sifted.
Sifting is planned to be completed WC 03 Oct 24 with interviews scheduled for WC 09 Oct 24
Candidates who are invited to interview be assessed against the required CS behaviours.
At Application Candidates will be assessed against the following Behaviours:
Changing and Improving
Delivering at Pace
At Interview Candidates will be assessed against the following Behaviours:
Seeing the Big Picture
Making Effective Decisions
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Ability to assimilate new information quickly.
+ Good communicator both written and orally.
+ Computer literate with sound planning and organisational skills.
Experience and Qualifications:
Essential: · Experience within information technology roles.
Desirable: ITIL V3

Alongside your salary of £35,290, Ministry of Defence contributes £10,223 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 28.9%
+ 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
+ 8 paid bank Holidays
+ Free on-site Parking
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.