ASB Manager (12-month FTC)

As a forward-thinking housing provider, we arelooking for a talented individual to lead our Anti-Social Behaviour(ASB) team in delivering proactive and preventative services thatmake a real difference to ourcustomers. TheRole : As the ASB Team Manager , you will take thelead in managing our ASB services, working towards earlyintervention and reduction of anti-social behaviour within ourcommunities. You will ensure a customer-centric, holistic approach,collaborating with internal teams and external partners like localauthorities and police. With responsibility for a team of 5-6 ASBCase Managers, you will champion a high-performance culture whileensuring the effective resolution of cases. Youwill also have ownership of our ASB policy and toolkits, ensuringcompliance with all relevant legislation and best practicestandards. Your role will involve driving improvements using dataand insight, developing strategies, and overseeing the performanceand quality of the ASB service. KeyResponsibilities :

• Leada proactive ASB service focused on early intervention andcustomer-centric solutions.
• Oversee thedevelopment, implementation, and compliance of ASB policies andprocedures.
• Manage and support ahigh-performing team of ASB Case Managers, fostering a culture ofcontinuous improvement.
• Use data-driveninsights to shape strategies aimed at reducing ASB in ourcommunities.
• Collaborate with internal teamsand external stakeholders, including local authorities and police,to deliver effective ASB management.
• Monitorand report on ASB service performance, ensuring accountability atall levels.
• Handle complex ASB cases andcomplaints, ensuring swift and fair resolution while upholdingcustomer satisfaction.
• Participate inout-of-hours duty manager rota and attend customer meetings whenrequired.
  
  We are looking for a strong andexperienced people manager and skilled leader with a solidbackground in ASB management. You will have a deep understanding ofASB legislation and a proven track record of managing cases in aregulated environment.
As an effective communicator, you willengage with stakeholders at all levels, driving serviceimprovements and delivering positive outcomes for ourcustomers. What You'llNeed :
• Strong knowledgeof ASB legislation and case management experience in a regulatedenvironment.
• Experience in leading andmanaging customer service teams, providing clear direction andperformance management.
• Ability to makedata-driven decisions and recommendations to improveservices.
• Outstanding customer focus with aclear understanding of trends and issues in ASBmanagement.
• Proven experience in deliveringservice improvements and adapting processes to meet customerneeds.
• Full UK driving licence and access toyour own vehicle.