Assessment Officer

Working as part of the rent collection service for tenants of Housing Gateway Ltd, the officer will be responsible for delivering effective, proactive, customer focused collection services.

Working in line with national and corporate policies, procedures and statutory legislation, the post holder will need to understand and be responsive to customer's needs, always presenting a positive and professional image to the customer whilst, ensuring effective engagement with vulnerable/challenging customers.

Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.

Experience of rent collection service is essential.

Relevant experience of customer focused collection services is essential.

Essential Qualification Required:

A good General Standard of Education is essential.