Assessment Operations Associate - Fixed Term Contract

The Assessment Operations team is within the Education Office, and the Assessment Operations Analyst is responsible for assessment activities in the Assessment Operations department. The post holder will be responsible for operational activities aligned to the assessment calendar by contributing to the successful delivery of the examination sessions across multiple programmes and languages.,

• Configuration of examination session data to operational, regulatory and contractual deadlines.
• Monitoring progress of session activities to ensure on time delivery of results.
• Collate and analyse assessment related data.
• Respond to queries and provide operational and technical support to schools and examiners.
• Produce and edit a variety of assessment related material to provide feedback and guidance to schools and examiners.
• Contribute to the continuous improvement of business as usual processes and post examination session analysis.
• Contribute to post results issue activities such as transcript processing, legalization, certification or enquiries upon results.
  
  A degree or equivalent and/or relevant work experience.
• Strong analytical and problem-solving skills.
• Excellent knowledge of Microsoft Office applications.
• Vitality to implement change, with the ability to prioritize tasks and work in smarter more focused ways.
• Demonstrable ability to communicate well across all levels of an organization, with the ability to build and foster working relationships with both internal and external stakeholders.
• Evidence of communicating effectively with stakeholders on complex, technical and sensitive matters.
• Delivery of quality outcomes within defined deadlines.
• Ability to work in French or Spanish is desirable but not essential.
  
  Please note that in September 2025 our Cardiff Office will relocate to Fusion Point One, Dumballs Road, Cardiff, CF10 5BF. The building is a 5-minute walk from Cardiff Central Station and a 10-minute walk to the city centre. Our new offices will have 60 parking spaces available which will be reservable online.
  
  Other Special Requirements:
• Occasional weekend working is essential during the year.
In addition to your salary, we offer an attractive range of benefits including:
• 10% employer pension contribution
• Enhanced family friendly benefits
• 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave
• Life assurance 4x annual salary
• Flexible working hours
• Paid volunteering leave
• Excellent continuous professional development
• 1.5 % Flexible benefits allowance
• Health and wellness schemes
• Cycle to Work scheme
• Discounts on a range of products, including days out
• Cash back opportunities available from a wide range of retailers
• Employee Assistance Programme
• Free on-site car parking