Assessments Manager

The Student Academic Services Directorate is the part of Goldsmiths ProfessionalServices that leads on the development and provision of outstanding student facingservices. The Directorate is responsible for ensuring that every student at Goldsmithshas an excellent student experience and provides services across the student andacademic lifecycle from application to graduation and covering everything from wellbeing services to ensuring new programmes are set up correctly., We are seeking an experienced Registry professional to join the team asAssessments Manager. This role will be responsible for the management of theassessments processes and supporting the Head of Registry in the management ofthe Registry Operations Team.The role holder will have oversight and responsibility for administration of,

• Actively contribute and engage with the aim of the continuous improvement of
student-related data quality and integrity. This includes working collaboratively with colleagues across the Registry and the wider University community to ensure data is accurate and consistent and enables reporting across systems.
• Proactively work with colleagues across the Directorate and throughout the
University to ensure a cohesive, effective, and informed Student Experience service and teams.
• To promote the activity of the Registry and the SAS Directorate by building
effective relationships with internal stakeholders.
• Support and contribute to the delivery of the Registry Services Enrolment,
Assessment, Student Enquiries and Academic support
• At all times to comply with the General Data Protection Regulation (GDPR) and
the Data Protection Act 2018, and College and Service information handling procedures.
• At all times to carry out your responsibilities with due regard to the College Code
on Equality and Diversity / Dignity at Work Policy.
• At all times to help maintain a safe working environment by attending as
necessary and following the College's Health and Safety Codes of Practice and Policy.
• In addition you will be required to undertake any other duties as may reasonably
be required.Specific Duties:
• To manage the delivery of all assessment services to the required standard and
timescale.
• To support the Head of Registry Operations in the operational management and
strategic planning of the section.
• To work collaboratively with the Student Information and Data Manager to ensure
accuracy of data for statutory and other reporting streams.
• To deliver all aspects of the centralised assessments process for undergraduate
and taught postgraduate programmes including setting examination timetables, preparation of written examinations, providing administrative support to Departmental Assessment Boards and other related process.
• To ensure reasonable adjustments are in place for students during the
examination periods and fully delivered for students with disabilities.
• To manage the operational activities of the Assessments work to ensure that
students receive results, transcripts and other information within agreed timescales.
• To manage and motivate all direct line reports, setting individual objectives and
managing performance to achieve set team objectives and targets.
• To support the Head of Registry Operations in ensuring effective working
relationships are maintained with academic departments and schools in order to support the efficient delivery of all centralised services.
• To support the Head of Registry Operations in the development and delivery of
training to all staff involved in the assessment process including Chairs of Boards of Examiners, Examination Officers, Departmental Administrators/Business Managers, Assessment Team, Invigilators and others.
• To support the Head of Registry Operations to provide administrative assistance
to meetings of Boards of Examiners as the Registry's Representative in order to provide advice on procedural and regulatory matters.
• To support staff in academic departments with key assessment processes
conducted through the Student Records Systems including: module selection, module confirmation, assignment mark entry and electronic boards.
• To manage the production and distribution of college certificates for students and
collaborative provisions.
• To generate ad hoc reports to manage accuracy of data.
• To manage the recording of academic misconduct information from Departments
and to produce statistics for the Registry annual reporting requirements.
• To ensure the implementation of Goldsmiths' regulations, policies and
procedures in relation to assessments. To advise staff in academic departments in order to ensure all relevant regulations are followed.
• To support the annual reporting on assessment performance for University
Committees, including preparation of quantitative and qualitative data
• To attend meetings within Goldsmiths to ensure that the work of the Registry
Operations Team are appropriately represented and its work reported.
• To contribute to the ongoing planning and implementation of excellent services
for the enhancement of the student experience at Goldsmiths.
• To contribute to the development of business continuity plans to enable business
operations to be maintained following the failure of, or damage to, vital services or facilities.
• To own and carry out Performance Development Review of line-managed staff,
ensuring that staff understand their contribution to the department, and to the University Strategic Plan and so that they are able to develop their skills and improve their performance.
• To deputise for the Head of Registry Operations.
• To respond to Data Subject Requests and Freedom of Information requests
coming through the Information Governance and Records Manager in relation to assessments, ensuring information is accurate and responses are provided within the required timescale.

The role holder requires experience of managing teams within higher or furthereducation. The role requires enthusiasm, energy and drive to enhance services,systems and processes which contribute to a high quality student experienceThe role requires enthusiasm, energy and drive to enhance services, systems andprocesses which contribute to a high quality student experience. The role holder mustalso have excellent managerial and interpersonal skills with the ability to build strongpositive and collaborative working relationships with the teams he/she manages, othermanagers within professional services and academic departments., Educated to degree level or equivalent or have relevant work experience A, C, Essential Criteria 2 - Experience Experience of working in an management relate role in a Higher A,I,R education environment Experience of a student records system in further or higher education A,I,R Experience of managing staff A,I,R Experience of collecting and preparing data for formal reports A,I,R Experience of collecting and preparing data for formal reports on service A,I, operations and projects Experience of implementing and communicating regulations, policies A,I, and procedures in an HE context Desirable Criteria 2 - Experience Experience of the management of a centralised assessment programme A,I, Experience of providing support to assessment and/or progression A,I, boards Essential Criteria 3 - Knowledge Good working knowledge of Microsoft packages and confidence in learning new packages and systems A,I, Knowledge and understanding of core academic and administrative functions in higher education. A,I, Desirable Criteria 3 - Knowledge Essential Criteria 4 - Skills The ability to manage staff in the delivery of complex processes and A,I, procedures involving a range of stakeholders The ability to appropriately apply regulations, policies and procedures in A,I, a busy and fast moving environment Strong written and oral communication skills, with the ability to adapt A,I, communication to fit the intended audience Excellent interpersonal skills, with the ability to engage and gain the A,I, respect and cooperation of staff at all levels Ability to act collegially, working as part of a team to plan and deliver A,I, service objectives

Goldsmiths, University of London, is a world-leading centre of educational excellencewhere ground-breaking research meets innovative teaching and thinking. We're lookingfor inspiring and talented people to help build on our global reputation while also growingpersonally in a true learning organisation.As a college we are working to tackle inequality in all its forms and are working topromote equality on grounds of race, disability, age, sex, gender identity, sexualorientation, religion and belief, marriage and civil partnership, pregnancy and maternity,and caring responsibilities. We are keen to attract candidates from diverse backgroundswho share our commitment to creating an inclusive culture in which all students and


• Competitive salary
• Working in Zone 2, with fantastic transport links and interest free travel to work loans
• Excellent annual leave entitlement plus additional closure days at Christmas and
Easter
• Membership of USS or LPFA pension scheme, dependent upon grade
• Maternity, paternity, shared parental leave and adoption leave and pay
• Contractual sick pay provision
• Access to an Employee Assistance Programme, offering 24/7/365 confidential and
free advice, support, and information service on a range of personal, family, or workrelated matters.
• Free eye tests
• Cycle to work scheme
• Wellbeing initiatives including the Chaplaincy and Staff Choir
• On-site dining facilities
• Access to University of London facilities such as Senate House Library
• Membership of Staff Diversity Networks: (Dis)Ability, Goldsmiths Race Equality
Group, LGBTQ+, Menopause, Parents and Carers, Women at Goldsmiths. (Staff are also encouraged to join networks as Allies should they wish to do so rather than as members)