Assessors

Our Assessors are the first point of contact for members of the local
community, who contact us by phone, in person via email. Assessors
establish what the client's issue is, ensure that all relevant information is
collected. Provide information and advice where possible and identify the
best next step. Ensuring clients are directed to the appropriate CAHF project,
or external agency.

This role requires a passion for working with people, helping them through
challenging situations.

• organised focused approach, with ability to accurately record information


• experience of delivering assessment on the main enquiry areas (Welfare

Benefits, Debt, Housing and Employment)

• Have an ability to use sensitive listening and questioning skills to get to the

root of the issues and empower clients, whilst maintaining structure and
control





• competent IT skills, especially the ability to use databases and navigate

websites

Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of
generalist advice services in Hammersmith and Fulham. We help
approximately 16000 people each year with free, confidential, and impartial
advice on a wide range of issues.