Assistant Accommodation Manager

We're looking for an Assistant Accommodation Manager to join our team in London, You'll ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. You'll work in a challenging, fun, and rewarding environment which will offer the opportunity for training and further development.

The role of Assistant Accommodation Manager will include:

• Providing customer service at reception, welcoming customers, and providing a good first impression


• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed


• Collecting rent from customers and monitoring the debtor list


• Ensuring compliance checks are completed in line with legislation and policy


• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff


• Developing and maintaining excellent relationships with internal and external customers
  
  Experience in a similar role in a customer service background is essential


• Excellent communication and customer service skills


• The ability to lead, motivate and mentor staff, providing clear guidance when needed


• Proven experience completing administrative tasks with the ability to problem solve


• Previous experience using Microsoft Office applications including Word, Excel, and Outlook
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:


• 25 days leave rising to a maximum of 30 days (plus public holidays)


• A pension scheme with employer contributions from Sanctuary


• Life Assurance


• Employee Advice Service including counselling


• Cycle to Work Scheme


• Voluntary health plans


• Employee discounts


• Wellbeing support and tools


• Employee recognition scheme