Assistant Area Manager / Field Response Operative

Join our dynamic team and be an integral part of ensuring exceptional service delivery across our operational sites. As the Assistant Area Manager/Field Response Operative, you'll support the Service Delivery Manager in managing and optimizing the day-to-day operations. This role offers an exciting opportunity to work closely with our cleaning teams, engage directly with clients & respond to onsite needs.,

• Assist the Service Delivery Manager with daily operational planning, ensuring efficient and seamless service across all sites.
• Engage with clients to maintain & achieve KPI targets, providing prompt and professional communication.
• Collaborate with the cleaning teams for rota planning, holiday scheduling and absence covering, ensuring no service disruption.
• Complete monthly wage sheets, ensuring accurate records and timely submissions.
• Support training initiatives, maintaining compliance & up-to-date standards across the team.
• Respond promptly to emergency call-outs, managing onsite issues & resolving them efficiently.
  
  Proven experience in Operations Support, ideally with the cleaning or facilities management sector.
• Strong organizational skills with ability to manage multiple tasks & prioritize effectively.
• Excellent communication & interpersonal skills for engaging with both Clients & Team Members.
• Flexibility to respond to emergency call-outs as needed.
• Proficiency in managing schedules, Rota, and Wage Sheets.
• A proactive approach to training & maintaining compliance standards.
  
  Why Glen Group?
We value dedication, team work, and commitment to delivering the best service possible. If you're ready to take on a role where every day is different and where you can make a real impact, we'd love to hear from you! Job Types: Full-time, Permanent Pay: £28,000.00 per year Schedule:
• Day shift
• No weekends