Assistant Banking Manager (Staff Branch) - Manchester

As Assistant Banking Manager you are responsible for the account administration of new and existing customers; including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc. You will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan. Main Responsibilities

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence).
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Involvement and liaison with internal departments, especially CDD, AML remediation and UKJ - to ensure the Branch AML and KYC records meet the highest Regulatory standards.
• Liaison with internal departments and external counterparties to ensure the highest levels of (i) customer service and (ii) Good Administrative Order are delivered
• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment etc., Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email [email protected]. We encourage all candidates to inform their line managers of their intention to apply. References will not be sought until after an interview has been conducted. For any information please feel free to contact the hiring manager Christine Ogden - [email protected] or the Talent Acquisition Partners Jennifer Todd and Karen Wilding - [email protected] and [email protected]

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
• Excellent interpersonal skills and the ability to work well with people at all levels
• Ability to work well under pressure with high attention to detail and an organised approach to work
• Exceptional customer service skills
• High level of computer literacy (Microsoft Word and Excel) is essential
• A strong team player who is flexible, proactive and has a positive attitude
  
  Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
  
  At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)