Assistant Contract Manager
OCS Group Limited, Cambridge
Assistant Contract Manager
Salary not available. View on company website.
OCS Group Limited, Cambridge
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 1 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 4c8b81b0db6b4184a2f2cf4d44504680
Full Job Description
- Managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Ops teams and stake holders where necessary.
- Understanding contractual commitments and support the Contract manager in ensuring compliance to these commitments.
- Liaising with the Duty Managers on the contract to ensure operational objectives are met, understanding SLA agreements and monitoring performance.
- Providing support for contract manager, which will involve but not be limited to completing training, completing audits, attending stakeholder meetings, supporting the frontline operation
- Drive service consistency between all campuses, to deliver a high quality cleaning service across the portfolio, whilst fully understanding and recognising bespoke requirements
- Maintain effective communication and relationships with Site and Building Managers, ensuring that their expectations and requirements are met or exceeded
- Ensure compliance with all relevant health and safety regulations, policies, and procedures, reporting and investigating any incidents or accidents as required
Strong interpersonal skills with an ability to operate and build credibility at a senior level with key stakeholders. - Confidence and resilience to handle situations of conflict.
- Excellent relationship building skills.
- Experience working to SLA agreements in line with the client's requirements.
- Flexible working attitude to accommodate the contract requirements and changing business needs.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Cleaning business division which provides deep cleaning, hygiene management, and industrial cleaning services to a wide range of prestigious clients.