Assistant Customer Service Manager

As a Customer Service Assistant Manager you will be working as part of the Management team to ensure all operational conditions and

service level agreements are met through all aspects of the contract.

You will be responsible for ensuring quality standards and contractual requirements are maintained.

What will you do?

• To assist the Customer service manager in ensuring the smooth delivery of the contract


• Conduct disciplinaries and grievances within the contract, ensuring all processes are followed in line with company policy


• Management of resources including ensuring effective deployment of staff throughout the contract ensuring contractual requirements are met.


• Continuous monitoring of enforcement activity, involving regular reporting on Key Performance Indicators to Contract Manager, identifying trends and instigating remedial action where necessary


• Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, Health & Safety, and environmental issues.


• Set objectives, conduct appraisals and identifying training needs for operational staff.


• Monitor and manage staff absence and lateness.


• Monitor budget and contract spend in relation to uniform, stationary and other supplies ensuring effective cost control.
  
  Do you have experience in a management or equivalent role?


Do you have excellent communication skills?,
• Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level where you managed a team of supervisors or equivalent grade or above.


• Strong people management skills gained within a diverse workforce, including coaching, training, and recruiting skills.


• Experience of monitoring KPIs and preparation of reports


• Experience of Dealing with disciplinary issues with a good understanding of policy and procedure


What is required?

• Experience in a management role


• Excellent interpersonal and communication skills
  
  28-30K per annum DOE


• Pension Scheme


• 28 days annual leave includes 8 Bank Holidays


• Training and Promotion


• Employee Discount Scheme


If you fit these requirements and are interested in the role please apply and a member of the recruitment team will be in touch with you shortly.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.

With challenging projects and an atmosphere of fostering and support.