Assistant Customer Service Manager

Are you passionate about delivering high-quality customer service and supporting seamless operations? Join us at Sodexo as an Assistant Customer Service Manager, where you'll assist in driving exceptional service standards and support the customer experience at our global pharma client site in Macclesfield. Working closely with the Customer Service Manager, you'll ensure our GXP areas operate smoothly, enabling us to create a vibrant and efficient workplace. In this role, you'll play an integral part in maintaining customer satisfaction by supporting various operational activities. This is an opportunity to showcase your service expertise, make a meaningful impact, and grow within a company dedicated to enhancing quality of life. What you'll do:

• Support the Customer Service Manager in delivering soft services across the designated area.
• Resolve customer complaints and foster high satisfaction levels.
• Aid in team appraisals, employee engagement, and managing performance records.
• Participate in audits, follow up on action items, and maintain internal compliance standards.
• Assist in implementing process improvements and service innovations.
• Respond to emergency calls as per protocols and escalate issues when necessary.
  
  Strong customer focus with the ability to motivate teams to achieve high service standards.
• Proven experience in professional communication and working with stakeholders of all levels.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT skills.
• An eagerness to learn about Facilities Management at a large GMP manufacturing site.
  
  Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company that values you, offers purpose in your role, and enables you to thrive. In addition, we offer:
• A flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development
• Opportunities for career growth within a global leader
• Full training and protective equipment
About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.