Assistant Department Manager

Luxury department store, Harvey Nichols, is searching for a new Assistant Department Manager to join its thriving Store Fulfilment in Knightsbridge, our flagship store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Assistant Department Manager, you will work 40 hours a week in our Knightsbridge store., As Assistant Department Manager, you will be the first point of contact for your team across two online fulfilment systems, overseeing the CIS desk, fulfilling IBTs, as well as interacting with customer services, security, and head office multichannel teams daily.

• You will be managing the fulfilment team across two online fulfilment systems
• Interacting with the customer service teams to ensure all runs smoothly
• Overseeing the Customer Information System desk.
• Working alongside customer service, security and Head Office Multichannel teams daily.
• You will need to problem solve and be able to work under pressure.
• Provide ongoing training and coaching for your team
• Take accountability for finding a resolution to customer queries and complaints.
• Develop a high level of product and store knowledge
• Work closely with your team and celebrate fabulousness wherever you see it
  
  Demonstrable experience in a similar customer facing role
• Experience of management or mentoring
• Enjoy and know our brands and products
• Strong organisational skills
• Excellent communication skills
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
• Ability to work under pressure and able to work at a high pace
• People management is desired but not a deal breaker
• You are positive and proactive
• You love working in a team
  
  At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;
• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!