Assistant Duty Manager

The attention and interest on how we collect, recycle and dispose of the city's waste has never been greater. This is an opportunity to bring your transferrable experience and skills to the management of environmental services in Leeds; the second largest council in the UK. Environmental Services cover a wide range of functions and altogether has over 830 staff - spanning operational, back-office, supervisory and managerial roles. As our next Assistant Duty Manager you'll be deployed in the Refuse service which is responsible for emptying the black, green and brown bins across the whole City 6 days a week. As a service we typically empty over half a million wheely bins EVERY WEEK in Leeds from the 360,000 households we serve. You will work as part of the wider Duty Manager Team, who are responsible for ensuring the successful day to day completion of work in this fast passed service. The role suits enthusiastic, motivated individuals who have an interest in operational services and people management. You will need to be prepared to work on a rota basis, between the hours of 5.30am and 5.30pm., Job Purpose: To ensure optimum day to day management of resources for the operational service, supporting staff, customers and stakeholders. To contribute to an efficient, customer focused and high quality Waste Collection Service and in doing so to contribute to service plan objectives, strategic outcomes and performance targets.,

• Assist with deployment of operational resources to achieve service delivery by the most effective and efficient means, Including deployment of resources and day to day planning and monitoring to ensure cover for absences through holiday, training and sickness.
• Assist with the active monitoring of route completion including recovery for daily route issues, for example access issues and route non-completion.
• Assist with the management of the refuse fleet, including liaison with Fleet Services and other external agencies for vehicle defects, service, and inspection.
• Organisation of legal and administrative paperwork/tasks associated with route deployment, for example CPC cards, vehicle checks.
• Work closely with colleagues to ensure daily resources are planned, allocated, and used effectively liaising with staff and crews to ensure they have the resources and work to complete their daily duties.
• Monitor and respond to sickness information including any required daily adjustment of resources, carrying out basic return to work meetings, retrieving and recording absence reports liaising with Team Leaders and other welfare and support services.
• Prepare and send accurate and timely start up and end of service reports, and responding to queries that arise from these reports.
• Assist with the management, maintenance, and training of in-cab technology, assisting with In-cab training for new employees or with software updates.
• Promote the use of in cab technology, effectively utilising the 'back office' IT systems that underpin in cab technology, assisting the Duty Manager and ICT colleagues to ensure all vehicles have a working in-cab unit which will include swapping out faulty units and fitting spare units.
• Accurately record and keep updated information using digital and paper-based systems ensuring effective distribution of information to staff and managers.
• Assisting in the deployment of agency workers when applicable in line with the overtime protocol
• Overseeing general depot 'yard' upkeep and associated tasks.
• Assisting in the management and stock control of PPE/supplies.
• Provide Duty Manager Cover as required for duties commensurate with the grade of the post
• To assist with full service deployment at start up including preparation and distribution of the associated reports.
• Communicate with staff to enable them to start their day efficiently and complete the required work effectively.
• Ensure that the relevant Team Leader, Duty Manager or Team Manager is notified promptly if any issues are raised to enable them to be dealt with effectively e.g. accident investigations.
• Liaise with Fleet and arrange for vehicles to be shunted when necessary, e.g. vehicles going in for MOT, Service, and repair and vehicles being returned back into service, ensuring appropriate vehicle cover for the following day.
• Monitoring and communicating with crews during the day to ensure service delivery and work is completed at the end of the day.
• Using Collective every day and checking with charge hands on their return to the depot to ensure they have been using Collective throughout the day and they have closed out all the completed work. Where work is not completed ensure this is logged and the reason why it was missed.
• Undertake regular yard checks to ensure we are complying with health and safety.
• Undertake regular checks of fuel levels/gas levels/adblu to ensure we have a regular supply. If we are seen to be running short ensure a delivery order has been raised.
• Checking with crewing up regularly for the following day to ensure adequate cover.
• Assist in the preparation and distribution of the end of day report (where applicable) and ensure accurate information is recorded.
• Assist in the preparation of any applicable midday reporting including ring round if required.
• Help to monitor any additional or recovery work that has been handed out to ensure recovery has taken place.
• Undertake random vehicle checks internally for cleanliness on an evening.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post., Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Be aware of and be able to understand and observe Leeds City Council policies.
• Carry out all duties having regard to an employee's responsibility under Health and Safety.
• Willingness to actively participate in training and development activities
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  An ability to communicate effectively, work as part of team to provide customer focused services and work flexibly and show initiative.
• An ability to maintain accurate records of work and track progress of work, whilst prioritising conflicting deadlines.
• An ability to use IT applications and databases effectively, such as in-cab technology to deliver administrative tasks. To input and retrieve data using computerised systems.
• A sound understanding of responsibilities in relation to adhering to health and safety policies and systems. Uphold Leeds City Councils Policies and Procedures, especially around attendance, GDPR, equality and diversity and challenging inappropriate behaviour.
• A flexible approach and co-operative attitude, to working towards the achievement of the service's aims and objectives and your own personal training and development., It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements
• Ability to communicate effectively with a wide range of people.
• Ability to work as part of a team to provide customer focused services.
• Ability to use IT applications and databases effectively to deliver administrative tasks. To input and retrieve data using computerised systems.
• Ability to maintain accurate records and track progress of work.
• Ability to appraise stock levels and stock disposal arrangements.
• Able to work flexibly as part of a team & show initiative.
• Ability to prioritise work to meet conflicting deadlines.
• Ability to demonstrate good numeracy & literacy skills.
• An ability to respect sensitive and confidential work.
• Ability to use your own initiative to find solutions.
• Ability to understand and observe the Leeds City Council's Equal Opportunities Policy.
• Able to demonstrate competence and experience of work related to the service area
• A broad understanding of the service plan objectives, strategic outcomes and performance targets
• A sound understanding of the crewing up processes of a large operational service and know how to find solutions as problems arise
• Considerable knowledge of the in-cab technology, vehicle maintenance, CPC cards and training and development methods to enable facilitation of training.
• Considerable geographical knowledge of Leeds
• A sound understanding of responsibilities in relation to adhering to health and safety policies and systems.
• A sound understanding of Leeds City Councils Policies and Procedures, especially around attendance, GDPR, equalities and Health and Safety.
• A broad knowledge of IT applications and databases effectively to deliver administrative tasks. To input and retrieve data using computerised systems.
• A sound knowledge of local government decision making processes
• Solid numeracy & literacy knowledge and skills.
• Of providing customer focussed services
• Of working in a team
• Of using IT systems and processes
• Of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.
Behavioural & other Characteristics required
• To display a responsible and co-operative attitude to working towards the achievement of the service's aims and objectives.
• Committed to continuous improvement
• Ability to be flexible and provide citywide duty cover at weekends and bank holidays on a rota basis.
• Ability to travel throughout the Leeds City Council boundaries to be flexible to move location within the service working in different areas depending on need. 
• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct, It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates
• Understanding of customer care and quality assurance principles.
• Of working with the public and other organisations.
• Of working in waste management or a similar service area.
• Of working in an operational role.
  
  As an Assistant Duty Manager in Environmental Services you'll thrive on working in a fast paced environment, dealing with different challenges and priorities in a service that affects every single resident in Leeds every day.
It's not just about emptying the bins, or keeping the streets litter free. It's about working with people, being proud of what we do and looking after each other and the environment. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.


• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further