Assistant Engineer- London and South East Apprenticeship

The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work.Engineers will have a specific geographical base. They will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed. They will work to gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification. (If you already hold these qualifications you will not be eligible for the role). Communication and key working relationships Internal

• Other local engineers at all levels
• Colleagues in the ICT Department
• Customers within UKHSA at all levels.
External
• Relevant suppliers of hardware, software and services
• Maintenance organisations
• External customers as appropriate and as directed by line manager.
This role will be based at Canary Wharf with travel between multiple locations.,
• Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
• Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
• Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
• Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
• Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
• Working with ITIL processes including Request, Incident, Change, and Problem Management.
• Ensuring compliance with UKHSA ICT Security Policies.
• Conduct other work as directed by line management in accordance with departmental standards and policies.
  
  We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.