Assistant Front Desk Manager

Mission: The primary purpose of the Assistant Front Office Manager position is to support the Front Office Manager in supervising and coordinating all activities of the reception department to ensure an exceptional experience for guests. This role contributes to the hotel's success by ensuring that all check-in and check-out procedures are carried out efficiently and professionally, and that any guest issues or complaints are resolved quickly and effectively. Responsibilities will include, but are not limited to:

• Assist in supervising and managing the reception team, including hiring, training, and evaluating staff.
• Ensure that all check-in and check-out procedures are carried out efficiently and professionally.
• Resolve any guest issues or complaints quickly and effectively.
• Collaborate with other departments to ensure a smooth and satisfactory experience for guests.
• Maintain accurate and up-to-date records of hotel reservations and occupancy.
• Implement and oversee policies and procedures to improve operational efficiency.
• Ensure compliance with all company regulations and standards.
  
  + 1 years' previous experience in a similar position in the hotel industry.
+ Ability to lead and inspire a team, aligned with excellent communication skills + Ability to work under pressure and solve problems effectively. + Fluency in English + Spanish preferential

London, GB "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family About ME London Hotel, WC2R 1HA ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.
• Package from £36,690 plus service charge and many more benefits below, Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

Our Benefits Package Includes:
• Contributory pension scheme
• Holidays: 29 days' holiday including 8 public holiday
• Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry
The successful candidate must already have eligibility to work in the UK