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Assistant Front of House Manager Assistant Front of House Manager

Arora Group

Assistant Front of House Manager Assistant Front of House Manager

£34000

Arora Group, Hatton, Hillingdon

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 6 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 058bbf9312b342f092a0be2461799d50

Full Job Description

  • Oversee the day-to-day operations of the front desk, concierge, and other guest service areas

  • Address and resolve guest complaints and concerns promptly and effectively

  • Ensure VIP guests receive special attention and personalised services

  • Supervise, motivate, and lead front-of-house staff, including receptionists, concierge, bellhops, and porters

  • Provide ongoing training and development for staff to ensure high service standards

  • Create and manage staff schedules, ensuring adequate coverage during peak times

  • Assist the Front of House Manager in overseeing all front desk activities, including check-in/check-out procedures, reservations, and guest inquiries

    Previous experience as an Assistant Front of House Manager or Reception Manager in a hotel is essential

  • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera/MARSHA or OnQ)

  • Excellent communication skills with a high standard of written and spoken English.

    Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.

    A competitive salary + Service Charge

  • 28 days paid holiday with an extra 5 days, following 5 years' service

  • Discounted hotel room rates across our hotels, for you and friends and family

  • Fantastic Training and Development opportunities

  • Uniform and Complimentary Dry Cleaning

  • Free Meals on shift

  • Pension cover

  • Unrivalled Career Progression prospects