Assistant Front Office Manager

We are looking for someone who can assist to drive and motivate the Front Office team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will assist to lead our dedicated Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment.

In this role you will have responsibility for all front office functions and staff. Areas of responsibility include Arrival Team, Switchboard Operations, Guest Services/Front Desk and Nights. As an assistant manager, you will direct and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. We are looking for someone who strives to continually improve guest and employee satisfaction.

You will be an ambassador for Delta Hotels by Marriott, assisting our guests using skill and experience to show them that we genuinely care. You will be responsible for delivering our brand promise, Simple Made Perfect.

What you'll be doing

Your main responsibilities will include:

• Supporting management of the Front Desk team


• Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


• Ensuring Exceptional Customer Service


• Managing Projects and Policies
  
  High school diploma; 4 years experience in guest services, front desk, or related professional area., 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area..


Management Competencies:

• Leadership Excellence


• Managing work execution


• Building relationships


• Generating talent and organisational capability


• Learning and applying professional expertise


• Strong levels of communication


• Computer literacy
  
  At Delta Hotels by Marriott Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.


What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

You'll be supported in and out of the workplace through:

• Endless learning and development opportunities


• Discounts on hotel rooms, gift shop items, food and beverage


• Private Medical Insurance


• Enhanced Pension scheme


• Bonus Plan


• Recognition programs


• Wellbeing programs


• Encouraging management


• Team-spirited colleagues


• Free gym membership, parking, meals on duty