Assistant Front Office Manager

As a Assistant Front Office Manager , your

main duties and expectations for the role will include :

Foster an environment

at the Front Office where hospitality is delivered consistently for internal

and external customers

To receive customer

complaints and ensure the complete satisfaction of the customer. Deliver

appropriate service recovery with a view to obtaining their future loyalty. Own

customer issues ensuring resolution is achieved the same day the issue was

brought to your attention

To build an effective,

motivated and knowledgeable Front Office team

Keep fully informed of

the forecasted business levels and ensure the Front Office is staffed

accordingly

To monitor and control

the rooms inventory to ensure overbooking levels are maximized

To be fully

responsible for the training, development and counselling of night staff so as

to ensure the correct level knowledge, skill and attitude in the delivery of

customer service

You will be required to work 40hours

per week, on a shift rota.

Salary : £35,013+ service charge

Pension scheme with

company contributions

50% discount in all our

restaurants and Spa's across our properties

Team member and

Friends & Family rates across our properties

Complimentary

stay after passing probation

Extensive discounts on

our benefits platform

Access to private

medical insurance

Support through development plans, apprenticeships and world-class

management development programmes including educational sponsorship to be the

best you can be

Interest free season

ticket loan

Employee Assistance

Programme - 24 / 7 online GP, mental health support and virtual wellbeing

Bike to work scheme

Recommend a Friend

incentive

Complimentary laundry

Free meals on duty

Opportunity to join our taskforces to contribute to the business

focuses, community and environment

Employee recognition schemes and Social Committee

events including gala dinners and much more!

We are currently

looking for a passionate Assistant Front

Office Manager, to join our Front

Office team on a permanent basis,

with an immediate start to join us in consistently delivering memorable moments

and five star service to our guests and each other. It is important to us that

everyone in the team brings positive energy to support our happy and fun

environment, as we strive to build a community of diverse backgrounds and life

experiences, where we care about careers and not just jobs.