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Assistant General Manager - Isola

San Carlo Group, City of Westminster

Assistant General Manager - Isola

Salary not available. View on company website.

San Carlo Group, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a4abc74e46854850a0d4e90fa0c05778

Full Job Description

  • Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
  • Undertake all Duty Manager responsibilities where relevant/needed
  • Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
  • Hold monthly reviews with all Department Managers reporting to you to ensure all KPI's are being achieved. Report each meeting to General Manager
  • Manage monthly results from Department manager KPI's
  • Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
  • Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
  • Track team turnover monthly and ensure it stays below the company target.
  • Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
  • Create and maintain a safe and comfortable working environment for all staff to flourish in.
  • Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
  • Manage the results from all departmental Health Checks to ensure actions plans are being worked on.

    Previous experience in a similar role
  • Team management experience
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction

    The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.

    You will be joining, one of the world's leading family-owned companies - which means global opportunities
  • Delicious, healthy Meals whilst on duty - all free
  • 30% discount in our restaurants, for you and your friends & family
  • Gym discount scheme
  • Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
  • Support in training and continuing Professional development
  • Online development training with our San Carlo App 'lacademia'
  • Wagestream - giving you flexibility to access, track, build and better manage your pay.
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  • Free confidential counselling sessions to help with you and your families wellbeing
  • Free online health portal - giving you resources at your fingertips to help you reach your goals.
  • Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
  • Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person!

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