Assistant General Manager - Workshop

The Assistant General Manager is responsible for the leading and driving all aspects of the end-to-end lifecycle for customer vehicles, throughout the vehicle refurbishment process, making sure the work is carried out in a timely and efficient manner and to the highest of standards, maximising utilisation and resource and expertise across the site.

The purpose of the role is to promote and support reconditioning within the MVS site, liaising with customers to explain the enhancements of reconditioning and potential uplift in vehicle valuations.

The successful candidate will have proven leadership experience in vehicle refurbishment and the management of client relationships. You must be a motivated individual who can lead Managers and their team members in achieving workshop productivity and efficiency, whist promoting continuous improvement and operational excellence.

Objectives for Role:

• To lead the workshop teams effectively, ensuring that the department always achieves its goals and customer satisfaction.


• To lead and support the workshop managers with any people issues within the team, liaising with the HR Business Partner for any complex cases.


• To closely monitor all branded stock at every operation is being processed as per the customer's agreed SLA.


• To closely monitor the daily inspection performance and support the relevant managers on work priority (Aged, flipped, etc)


• To monitor the daily panel count / AFS performance (Actual against target) and support the work priority, and to make sure the managers are accountable for meeting productivity expectations.


• To meet and review with our rental partners to ensure a seamless authorisation / upgrade process, in line with our customers SLA's.


• To ensure that the workshop managers are working with the relevant sub-contractor whilst managing the daily production targets through the shops.


• Leading daily operations meetings based on the previous 24 hours performance and generating actions to improve.


• Ensuring that the quality of vehicles always meet customer standards, with the support of the functional manager.


• Present weekly 'contract' performance reports to the General Manager and (if applicable) the accounts team.


• To ensure that the workshop managers are maintaining productivity within the workshop whilst ensuring efficiency in line with customer requirements. This will include effective liaison with other onsite departments to ensure production numbers are achieved.


• Develop and improve systems and processes to increase efficiency and output.


• Ensure all work carried out is in accordance with contract standards and manufacturer guidelines.


• Ensure compliance with Cox Automotive environmental policies and Cox safe ways of working.


• Act as the conduit between the business and customer, attending client meetings as and when required.


• Actively work with the People team on driving engagement within the department in addition to attracting and maintaining talent and challenging poor performance and conduct.


• Champion Our Guiding principles. We do the right things always, we lead by example, we bring out the best in everyone.


• Manage the P&L for the account, reporting discrepancies or threats to budget to the General Manager and or Operations Director., We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
  
  High level of technical knowledge gained through time served within respective area of expertise.


• Current knowledge of Pathfinder diagnostic software & Topix systems is advantageous.


• Experience of working within a large scale automotive or manufacturing environment.


• You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem solving.


• In addition, you will have excellent leadership skills, the ability to motivate, engage and develop a diverse team in a complex environment.


• Excellent knowledge of Health and Safety practices and procedures


• Effective communication skills, oral, written, presentation, influencing and negotiations.


• Good organisational skills including the ability to prioritise work to meet deadlines and to work on several projects at the same time.


• Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.


• The ability to build robust relationships with customers, working as a partnership deliver on targets.


• Strong reporting skills, ensuring that the business continues to report on delivery targets in line with the contract terms.
  
  Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes.


Demand for whole-life vehicle services is growing, through our acquisition of C. Walton Ltd., we've invested heavily in infrastructure, technologies and expertise to ensure we're future-fit. Our six dedicated sites boast capacity for over 250,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly.

MVS currently has 3 scale sites, Bruntingthorpe, Wyton and Coventry. The Bruntingthorpe is our largest at over 600 acres., Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers' core needs across vehicle
solutions, mobility, remarketing, funding, and retail.